Refund Policy
Last Updated: July 13, 2025
Thank you for choosing Midjourney Video, the powerful AI video generator that transforms your images and prompts into stunning 5 second cinematic videos. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Midjourney Video services, you agree to this policy.Subscription and Payment Terms
- Midjourney Video offers the following billing options:
- Credits: Consumable units used to generate Midjourney Video AI animations and cinematic content.
- Subscriptions: Plans that provide monthly or annual access to Midjourney Video credits and premium features.
- Payments are securely processed via third-party providers, and Midjourney Video usage is tracked in real time.
Refund Policy
We understand that issues can occur with Midjourney Video services. However, due to the nature of digital content and instant usage of Midjourney Video AI generation, our refund policy includes the following key rules:
- Time Limit: Refund requests must be made within 3 days of your Midjourney Video purchase. After this period, we cannot process any refund requests.
- Credit Usage: Once any Midjourney Video credits have been used, refunds are no longer eligible, regardless of the time since purchase.
- Refund Deduction Notice: Processing fees will be deducted from the refund amount.
How to Request a Refund
If you meet the eligibility criteria and wish to request a refund for your Midjourney Video services, please follow these steps:
- 1. Contact Us: Reach out to our Midjourney Video support team at [email protected]
- 2. Provide Details: Include your Midjourney Video account details, order number, purchase date, and reason for the refund request.
- 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Midjourney Video purchase.
Processing Refunds
We typically respond to Midjourney Video refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.
Changes to This Policy
We reserve the right to update our Midjourney Video refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.
If you have any questions about Midjourney Video refunds, you can always reach us at [email protected].